Legal
Cancellation & Refund Policy
Clear rules, including the situations where we refund in full without being asked.
Clinically declined bookings
If our physician declines your session on clinical grounds, nothing is charged. If a payment has already been taken, it is refunded in full to the original payment method. This is not discretionary.
Rescheduling
Free of charge with at least 12 hours' notice before your scheduled slot. Contact us by phone or WhatsApp and we will move you to the next available window.
Late cancellation and no-shows
Cancelling with less than 12 hours' notice, or not being present at the confirmed address within 20 minutes of the arrival window, may forfeit the session. Nutrients are prepared per client and a nurse's slot is reserved, so neither can be recovered. [PLACEHOLDER — confirm the exact charge or forfeiture rule with the business owner.]
Sessions we cannot proceed with on the day
If your nurse's pre-session checks show that proceeding would be unsafe — raised blood pressure, fever, a newly disclosed medication or condition — the session is stopped before the line is placed and the session is returned to your package or refunded, with no cancellation charge.
Interrupted infusions
If a session is stopped part-way for clinical reasons, our clinical team decides between a partial credit and a full session credit based on how much of the protocol was delivered, and explains that decision to you in writing.
Package refunds
Unused sessions in a package are refundable within 30 days of purchase, less the single-session rate for any sessions already taken and any payment-gateway charges. After 30 days, unused sessions remain valid for twelve months from purchase and are transferable within your immediate family after a fresh screening for the new recipient.
Results
We do not offer refunds on the basis of results, because no outcome is guaranteed and individual responses vary. What we do offer is an honest clinical conversation before you spend anything, and a recommendation not to proceed when that is the right advice.
How to request a refund
Email connect@webtechkeys.com with your name, session date and reason. We respond within 3 working days, and approved refunds are processed to the original payment method within 7–10 working days.
[PLACEHOLDER — confirm all timelines and charges, and have this policy reviewed alongside your payment gateway's requirements, before launch.]